Privacy Policy
Who we are
Swim Communicatons Pty Ltd ACN 144 883 938
Our Contact Details
Phone: +61 3 9326 8000
Email: hello@swim.com.au
Web site: www.swim.com.au
Collection from third party sources
We may collect personal information from someone other than you, and you may not be aware of the collection, when it is not reasonable or practicable to collect it from you, and it is available from:
publicly available sources like phone books
other companies in our group that you may have dealt with
third parties like our business partners, your authorised representatve/s and wholesalers
information brokers
other telecommunication and information service providers that interact with us in providing products to you (eg overseas when you use a roaming mobile service)
fraud checking agencies
our dealers, contractors and other representatives that you may deal with
our websites and how you use them
various parties listed under Disclosing personal information in our Privacy Policy.
Collection under law
We may be required to collect personal information by law.
Why we collect and hold personal information
We collect and hold personal information because:
we may need to use it to operate our business
we may need to provide it to other parties in connection with our business.
The uses and disclosures we may make of personal information are detailed in our Privacy Policy.
Unavailability of personal information
If we cannot collect the information we need about you, we may not be able to supply the products or service you want.
Disclosing personal information
We may disclose personal information as reasonably required to contractors and suppliers whose goods and services we use to operate our business and provide products and support to you, and to other parties detailed in our Privacy Policy.
Some of these parties may be based overseas, eg. USA.
Access and correction
Our privacy policy contains information about how you can access and seek correction of the personal information about you that we hold.
Complaints
Our privacy policy explains how you can complain about a breach of the Australian Privacy Principles, and how we will deal with such a complaint.
Personal Information
This refers to information or an opinion about a living person who is identified or reasonably identifiable, whether or not true and whether or not recorded in material form.
Kinds of personal information we collect and hold
Broadly, we may collect and hold:
personal details like name, date of birth, gender, occupation and driver licence number
contact details like physical, postal, work and email addresses and phone numbers
financial details like bank account, credit card numbers and your billing and payment history with us
service-related details like your user name, encrypted password and service usage history, support incidents, enquiries and complaints
other details relating to special situations like specific health information if you apply for priority assistance and information about any authorised representative you appoint.
In any case, we only collect personal information that is reasonably necessary to support our functions and activities. If we cannot collect the information we need about you, we may not be able to supply the products or service you want.
Collecting personal information
Unless it is not reasonable or practicable to do so, and in other cases allowed by law, we will collect personal information about you directly from you (eg when you contact us by phone or online, or at our premises). In other cases, we may collect personal information about you from:
publicly available sources like phone books
other companies in our group that you may have dealt with
third parties like our business partners, your authorised representatve/s and wholesalers
information brokers
fraud checking agencies
our referrers, agents, contractors and other representatives that you may deal with
our websites and how you use them
various parties listed under Disclosing personal information below.
Why we collect and hold personal information
We collect and hold personal information because:
we may need to use it to operate our business
we may need to provide it to other parties in connection with our business.
Using personal information
We may use personal information:
to identify you
for credit checks
to prevent fraud
to supply products (including goods and/or services) to you
to give you information about us and our products, and product offers
for direct marketing – see Direct marketing for details
to improve our products, our marketing and our website
to answer your enquiries
to give you customer support and service
to better understand your needs and respond to them
to manage and plan our products and business
to charge and bill you for products you use
to collect payment from you
for other purposes related to the operation of our business.
Disclosing personal information
We may disclose personal information as reasonably required:
to contractors and suppliers who supply or support us in:
market research, sales and marketing
direct marketing – see Direct marketing for details
identity and fraud checking
credit management
service provisioning
installation, maintenance and repairs
helpdesk and enquiries
support and complaint management
communications and mailing
billing, debt recovery and credit management
corporate strategy
legal and regulatory advice and compliance
accounting and financial planning
risk management
otherwise providing goods and services that we use to operate our business and provide products and support to you
to your authorised representatve/s
if you ask us to do so
to our referrers, agents, and members of our corporate group
to our business partners and wholesale suppliers
to organisations that provide credit or finance to us
to persons who invest in or acquire all or part of our business or company, or are considering doing so.
Some of these parties may be based overseas eg USA and other countries where social media sites we use may be used.
Direct marketing
We may use and disclose personal information to direct market to you products offered by us, our referrers, agents, and members of our corporate group, and our business partners, where we think the offers will be of interest to you, using:
post
electronic messaging
social media
targeted web content
other direct marketing channels.
Direct marketing may continue until you opt-out by calling the number in Contacting us even if you are no longer our customer.
Accessing and correcting personal information
Please contact us for these purposes using the details in Contacting us below. We shall process and respond to your request in accordance with Australian Privacy Principle 12. There is no charge for making a request but a reasonable administrative charge, on a cost recovery basis, may be payable before we agree to provide access.
Complaints
If you wish to complain about a breach of the Australian Privacy Principles, please contact us using the details in Contacting us below.
We shall:
acknowledge your complaint within a reasonable time
give you an estimated first response time
allocate your complaint to a suitably senior staff member
process and respond to your complaint as soon as we reasonably can.
Contacting us
Questions, requests and complaints regarding our Privacy Statement or our compliance with privacy laws should be directed to us by telephone on +61 3 9326 8000 or email to hello@swim.com.au.