CS-CART Specialists

Privacy Policy

This statement includes our collecton statement, explaining aspects of our collecton and use of personal informaton. It also includes our privacy policy, further explaining how we manage personal informaton.



COLLECTION STATEMENT

Who we are Swim Communicatons Pty Ltd ACN 144 883 938
Our contact details Phone: 03 9326 8000
Email: info@swim.com.au
Web site: www.swim.com.au
Collecton from third party sources We may collect personal informaton from someone other than you, and you may not be aware of the collecton, when it is not reasonable or practcable to collect it from you, and it is available from:
  • publicly available sources like phone books
  • other companies in our group that you may have dealt with
  • third partes like our business partners, your authorised representatve/s and wholesalers
  • informaton brokers
  • other telecommunicaton and informaton service providers that interact with us in providing products to you (eg overseas when you use a roaming mobile service)
  • fraud checking agencies
  • our dealers, contractors and other representatves that you may deal with
  • our websites and how you use them
  • various partes listed under Disclosing personal informaton in our Privacy Policy.
Collecton under law We may be required to collect personal informaton by law.
Why we collect and hold personal informaton We collect and hold personal informaton because:
  • we may need to use it to operate our business
  • we may need to provide it to other partes in connecton with our business.
The uses and disclosures we may make of personal informaton are detailed in our Privacy Policy.
Unavailability of personal informaton If we cannot collect the informaton we need about you, we may not be able to supply the products or service you want.
Disclosing personal informaton We may disclose personal informaton as reasonably required to contractors and suppliers who goods and services that we use to operate our business and provide products and support to you, and to other partes detailed in our Privacy Policy.
Some of these partes may be based overseas, eg. USA.
Access and correcton Our privacy policy contains informaton about how the you can access and seek correcton of the personal informaton about you that we hold.
Complaints Our privacy policy explains how you can complain about a breach of the Australian Privacy Principles, and how we will deal with such a complaint.


PRIVACY POLICY

Personal informaton This refers to informaton or an opinion about a living person who is identfed or reasonably identfable, whether or not true and whether or not recorded in material form.
Kinds of personal informaton we collect and hold Broadly, we may collect and hold:
  • personal details like name, date of birth, gender, occupaton and driver licence number
  • contact details like physical, postal, work and email addresses and phone numbers
  • fnancial details like bank account, credit card numbers and your billing and payment history with us
  • service-related details like your user name, encrypted password and service usage history, support incidents, enquiries and complaints
  • other details relatng to special situatons like specifc health informaton if you apply for priority assistance and informaton about any authorised representatve you appoint.
In any case, we only collect personal informaton that is reasonably necessary to support our functons and actvites. If we cannot collect the informaton we need about you, we may not be able to supply the products or service you want.
Collectng personal informaton Unless it is not reasonable or practcable to do so, and in other cases allowed by law, we will collect personal informaton about you directly from you (eg when you contact us by phone or online, or at our premises). In other cases, we may collect personal informaton about you from:
  • publicly available sources like phone books
  • other companies in our group that you may have dealt with
  • third partes like our business partners, your authorised representatve/s and wholesalers
  • informaton brokers
  • fraud checking agencies
  • our referrers, agents, contractors and other representatves that you may deal with
  • our websites and how you use them
  • various partes listed under Disclosing personal informaton below.
Holding personal informaton We hold personal informaton in hard and/or sof copy at our ofces and in other facilites that we own or license from third partes, like data centres. We take reasonable steps to keep it secure and to protect it from unauthorised access, use or alteraton.
Why we collect and hold personal informaton We collect and hold personal informaton because:
  • we may need to use it to operate our business
  • we may need to provide it to other partes in connecton with our business.
Using personal informaton We may use personal informaton:
  • to identfy you
  • for credit checks
  • to prevent fraud
  • to supply products (including goods and/or services) to you
  • to give you informaton about us and our products, and product ofers
  • for direct marketng – see Direct marketng for details
  • to improve our products, our marketng and our website
  • to answer your enquiries
  • to give you customer support and service
  • to beter understand your needs and respond to them
  • to manage and plan our products and business
  • to charge and bill you for products you use
  • to collect payment from you
  • for other purposes related to the operaton of our business.
Disclosing personal informaton We may disclose personal informaton as reasonably required:
  • to contractors and suppliers who supply or support us in:
    • market research, sales and marketng
    • direct marketng – see Direct marketng for details
    • identty and fraud checking
    • credit management
    • service provisioning
    • installaton, maintenance and repairs
    • helpdesk and enquiries
    • support and complaint management
    • communicatons and mailing
    • billing, debt recovery and credit management
    • corporate strategy
    • legal and regulatory advice and compliance
    • accountng and fnancial planning
    • risk management
    • otherwise providing goods and services that we use to operate our business and provide products and support to you
  • to your authorised representatve/s
  • if you ask us to do so
  • to our referrers, agents, and members of our corporate group
  • to our business partners and wholesale suppliers
  • to organisatons that provide credit or fnance to us
  • to persons who invest in or acquire all or part of our business or company, or are considering doing so.
Some of these partes may be based overseas eg USA and other countries where social media sites we use may be used.
Direct marketng We may use and disclose personal informaton to direct market to you products ofered by us, our referrers, agents, and members of our corporate group, and our business partners, where we think the ofers will be of interest to you, using:
  • post
  • email
  • electronic messaging
  • social media
  • targeted web content
  • other direct marketng channels.
Direct marketng may contnue untl you opt-out by calling the number in Contactng us even if you are no longer our customer.
Accessing and correctng personal informaton Please contact us for these purposes using the details in Contactng us below. We shall process and respond to your request in accordance with Australian Privacy Principle 12. There is no charge for making a request but a reasonable administratve charge, on a cost recovery basis, may be payable before we agree to provide access.
Complaints If you wish to complain about a breach of the Australian Privacy Principles, please contact us using the details in Contactng us below.
We shall:
  • acknowledge your complaint within a reasonable tme
  • give you an estmated frst response tme
  • allocate your complaint to a suitably senior staf member
  • process and respond to your complaint as soon as we reasonably can.
Contactng us Questons, requests and complaints regarding our Privacy Statement or our compliance with privacy laws should be directed to us by telephone on 03 9326 8000 or email to info@swim.com.au.
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